BMW CAREERS.

Location: Cyberjaya, Selangor.

Key Accountabilities

• Responsible for credit assessment and contract settlement on all retail finance applications for BMW dealers and Corporate accounts introducers including equipment vendors. Provide premium service levels, a strong focus on maintaining and improving credit and compliance quality, develop stakeholder relationships, deliver continuous improvement and focus on staff development and engagement.

Business Responsibilities

• Responsible for the achievement of New Business targets and customer and dealer satisfaction.
• Responsible for the application of mandatory process management tools and methods.
• Responsible to consult partners of the organization in all aspects of products and credit decision making and to offer alternative solutions.
• Responsible to ensure the highest level of data quality and accuracy.
• Responsible for aligning the operational processes with New Business guideline, Risk guideline and compliance requirements.

Requirements

• Good knowledge and exposure in credit underwriting of consumer and /or corporate banking.
• Bachelor’s Degree preferably in Accounting, Finance or related fields.
• Strong understanding of loan risk factors and knowledge of credit processes.
• Possesses comprehensive financial analysis and good writing skills.
• Able to consolidate, analyze and summarize data independently and make sound recommendations for loan approvals.
• Thinks innovatively and agile when faced with challenges.
• Able to work with high levels of confidentiality.
• Open to new ideas and willingness to learn.

Location: Cyberjaya, Selangor

Key Accountabilities

• Primarily responsible for Payroll management (outsourced) for BMW Group Malaysia.
• Managing all finance reporting topics including monthly payroll and budget reports.
• Expat Management Lead - managing work permits, relocation, taxation in collaboration with external partners.
• End-to-end Vendor Management, consisting of payments, renewals of contracts and all other vendor administration activities.
• Key driver and owner of HR Budget processes.

Requirements

• Bachelors degree or professional qualification in HR, Business or related disciplines.
• 3-5 years of related working experience in HR Operations and Admin function, primarily in payroll, expat management and vendor management.
• Excellent interpersonal and communication skills and the ability to work effectively in a multi-cultural environment.
• Hands on experience in MS Office tools primarily MS Word, Excel and PowerPoint.
• Experienced in SAP systems is an added advantage.
• Attention to detail, organizational and prioritization skills will be essential in maintaining high service levels.
• Exceptional judgment in maintaining confidentiality of employee information, strong attention to detail.
• Outstanding customer service skills and proactively problem solving issues, with a "can-do" approach.

Employment Type : Permanent
Location: Cyberjaya, Selangor

Qualification & Experience

• Experience in Sales and Marketing in the automotive industry, with at least 5 years of related work experience.
  
• Strong interpersonal and written communication skills in Bahasa Malaysia and English.
• Good numerical skills and analytical. High attention to detail.

Key Accountabilities

• Digital savvy. Excellent in MS office tools.
• Independent, resourceful and goal­ oriented.
• Degree holder in any relevant discipline.
• Responsible for all aspects of dealers’ performance including coaching in terms of sales processes and standards, steer dealers towards achieving retails targets and expanding opportunities and wholesale planning.
• Ensure customer orientation & company strategies are carried out at dealers. Close contact with dealers to be aware of most current retail environment and support them.
• Key contributor for launch planning with dealers.
• Relationship building with dealers to foster trust and understanding the retail environment.
• Able to coordinate advance stock planning to encourage order intake for future stocks.
• Contribute to the planning of campaigns and tools to drive the business which includes managing sales incentives competition and monitoring all KPIs.
• Responsible for sales related reporting.

Location: Cyberjaya

Support BMW MY objectives across the business to ensure Marketing Communications key performance targets are met through ongoing planning and delivery of content across 360 integrated Marketing platforms. Oversee the development and execution of projects related to Marketing. Digital communications Orchestrate and support all project rollouts, agency briefing, asset and material management including all administrative duties related to overall management of departmental CoW, preparation of various reporting standards for submission to Management - BMW AG.

Supervise production of marketing collaterals and marketing stocks management, update of website and social media content and competitor activities monitoring. 

Qualification & Experience

• Experience and understanding of the global automotive and/or luxury marker (e.g. retail structure, dealership).
• Knowledge of strategic planning principles and marketing best practices, integrated communications and performance management.
• High level of personal commitment and the ability to develop and implement ideas and marketing strategies independently and responsibly.
• High analytical perception to analyze problems and solve them independently and in a team.
• Passion for delivery of service and customer oriented as well as ability for conceptual thinking and strategic planning.
• Degree in Business Studies, Marketing, Communications or any related field.
• Minimum of 3 years experience in the strategic fields of Marketing strategy and/or project management.

Employment Type : Contract
Location: Cyberjaya

Develop competitive parts pricing for the Customer Support department.

Responsible for setting competitive Parts Prices in comparison with the local market and in accordance to the guidelines and standards provided by BMW AG.

Responsible for the parts reporting and analysis process. Scheduling of the total parts business and reporting of the results (monthly, annually, quarterly).

Optimising parts business management and processes with dealer and Product Distribution Centre by constantly improving logistic processes and stock management.

Qualification & Experience

• Strong in analytical and operational tasks preferably with Finance background with at least 3 -5 years of related work experience.
• Strong interpersonal and written communication skills in Bahasa Malaysia and English. 
• Good numerical skills and analytical. High attention to detail.
• Digital savvy. Excellent in MS office tools. Good knowledge in operating WIT. 
• Independent, resourceful and goal-oriented.
• Degree holder in Finance or Business Management. 

Location : Cyberjaya, Selangor

Key accountabilities:

• Actively supports in the definition, measurement, analysis implementation and monitoring of target achievements of customer experience initiatives in all channels including Digital platforms.
• Manages and monitors customer complaint activities by consistently measuring volumes, ensure complaint resolution, perform root cause analysis and reporting communication to CX Manager with proposed counter measures.
• Monitors and ensures the sustainability of processes, and ensures action plans in place with clear accountability to close performance gaps.
• Acts as the Focal Point for Level 3 Complaint Management by providing subject matter expertise to the CIC Associates and ensure resolutions are provided to the customers/complainants.
• Execute periodical performance review of the CIC operations in the context of adherence to Internal Controls, Legal & Compliance and Risk to ensure SOP adherence.

Requirements: 

• Bachelors degree or professional qualification in any related discipline.
• At least 3 years of related working experience in Customer Experience, Customer Service, CX Projects, Process improvement or Quality Assurance.
• At least 3 years of relevant experience in the Financial Services industry would be an added advantage.
• Excellent interpersonal and communication skills and the ability to work effectively in a multi-cultural environment.
• Good exposure on Customer Experience or Customer Service industry.
• Solid understanding of company guidelines, risk and legal compliance standards.
• Hands on experience in MS Office tools primarily MS Word, Excel and PowerPoint.
• Outstanding customer service service skills and proactively problem solving issues, with a "can-do" approach.

Employment Type: Contract
Location: Cyberjaya, Selangor

Key accountabilities:

• Responsible for monitoring & controlling delinquent accounts and assist in planning & formulating collection strategies, ensuring that collection activities /actions are carried out effectively and timely to meet the company's goals. In addition, The role also is responsible to review and enhance current collection processes as well as recommending, leading or participating in initiatives to improve the Team's performance and efficiency.
• Ensure that assigned accounts are monitored in accordance to key performance indicators.
• Ensure assigned accounts are acted in accordance to policies & procedures set
• Constantly evaluate & examine the department processes & provide suggestions to Collection Manager to enhance department's workflows.
• To ensure notices issued fulfil the requirement of Hire Purchase Act.
• Review and develop collection process/policy and lead projects / initiatives to improve the team performance and effectiveness.
• To coach & develop collection agents with skills & development opportunities.
• Provide/report fraud incident update to Collection Manager. Recommend and develop preventive measures to minimize fraud incidents.

Requirements: 

• Degree/Diploma in Business Admin, Economics or related disciplines.
• 3-4 years of Legal or Collections experience is highly preferred
• Good understanding of company guidelines, risk and legal compliance as well as up to date on current Legislations.
• High level of retail finance and/or vehicle finance industry knowledge
• Solid communications competencies in English, strong interpersonal and customer oriented.
• Effective negotiation and collections skills including statistical and analytical competencies.

Employment Type: Permanent
Location: Cyberjaya, Selangor

Key accountabilities:

• Development and implementation of local marketing strategy.
• Adherence of the overall marketing budget and marketing target achievements.
• Initiate and drive marketing activities for BMW Motorrad in Malaysia and close alignment with Head of Regional Marketing in Thailand.
• Decide on and develop product and marketing communication activities (on/offline).
• Plan, steer, and control overall marketing budget and marketing target achievements.
• Adapt and decide local marketing communication and experiential strategy.
• Managing projects and processes according to plan and activation timeline.
• Actively monitors competitors' activities and evaluate impact and effect

Requirements: 

• Strong interpersonal and written communication skills in Bahasa Malaysia and English with Project Management Experience.
• Good numerical skills and analytical. High attention to detail.
• Digital savvy. Excellent in MS Office tools.
• Independent, resourceful and goal-oriented.
• Personal interest in motorcycles is a plus.
• Degree holder in Economics, Marketing, Business or any relevant discipline.

Location: Cyberjaya, Selangor

Key accountabilities:

• Responsible for execution of process improvement, quality management, provider management and change activities across BMW Financial Services to deliver optimum customer experience.
• Manage the administration activities in sales & operations through automation and outsourcing concept to achieve optimum efficiency.
• Lead, manage and motivate Business Mangers to sell the company's Financial & Insurance products.
• Responsible for defining/gathering company-wide project/key initiative planning. Define objectives, requirements, key resources and ROI assessment, data and measurement systems. Manage the project prioritization process for budget and throughout the year.
• Strategize and lead creative solutions, leveraging opportunities for new initiatives and innovation with regards to process efficiency and effectiveness.
• Align multiple sources of customer feedback, real time issue trending and tracking. Corralling survey, identify improvement opportunities, take action and execution to uplift customer satisfaction.
• Significantly improve companywide understanding of end to end processes, products, procedure, pricing in order to bridge interdepartmental borders and achieve efficiency and staff satisfaction.
• Drive companywide change management towards a process driven, stable, efficient, effective and transparent processes geared towards customer journey digitalization.

Requirements: 

• Bachelors degree or professional qualification in Business, Information Technology or related disciplines.
• 2-3 years of experience in process improvement within specific process function within or out of key financial services operational function, quality assurance, project management, internal audit or related fields is preferred.
• A capable leader, experienced in managing people cross functionally and cross culturally.
• Knowledge of Equipment Financing, Motor Financing, Hire Purchase and Credit Risk Management is preferred.
• Strong command of English (written & verbal), strong interpersonal communication, coupled with a disciplined work ethic and is able to work under minimal supervision.
• Digital savvy. Excellent in MS office tools.
• Experience in using Tableau, implementing automation initiatives or / and Lean Six Sigma certified will be an added advantage.
• Strategic analysis, quantitative analysis, financial analysis and modelling. Good numerical skills and analytical. High attention to detail.

Employment Type: Permanent
Location: Cyberjaya, Selangor

Key accountabilities:

• Creation and interpretation of business segment analyses for parts as well as analysis of current customer consumption behavior to derive potential development measures.
• Overall planning and budgeting of Aftersales parts, accessories and lifestyle business. Periodic budgeting and forecasting according to requirements.
• Develop strategies for marketing of parts, lifestyle, accessories and services in co-ordination with marketing department and define concepts for the realization of the strategy in the market place.
• Monitor Aftersales business development activities (parts, accessories & lifestyle, 4th level business, services) and compile comprehensive planning and reporting for management.

Requirements: 

• Strong interpersonal and written communication skills in Bahasa Malaysia and English with Project Management Experience.
• Good numerical skills and analytical. High attention to detail.
• Digital savvy. Excellent in MS office tools.
• Independent, resourceful and goal-oriented.
• Degree holder in Economics, Finance, Business or any relevant discipline.