BMW CUSTOMER SUPPORT.

If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the vehicle to the nearest BMW Authorised Dealership. Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.

a. Mobility Service Solution.

The seamless mobility offer includes 24/7 call center and organisational support, on-site breakdown assistance by a qualified technician (If required) as well as facilitating alternative travel arrangements.
 

b. Courtesy Car.

BMW Authorised dealers will diagnose the breakdown vehicle at the soonest possible and on case to case consideration will arrange a courtesy car subject to the courtesy car availability and complexity of the vehicle repair.
 

c. Hotel Accommodation.

In case where a vehicle breakdown occurs at a distance of more than 200km from your residential address, you may be entitled for two overnights stay in a nearby hotel and can claim back the hotel expenses at BMW Authorised Dealers where your car has been sent for repair.

*Terms & conditions apply.

In the event of a breakdown abroad, and if the vehicle cannot be repaired on-site and you need to reach your destination — a repatriation service will be offered if the customer's vehicles needs to be returned 200km away from his registered address. Depending on the vehicle category, coverage is limited to RM1,000/RM2,000/RM5,00

*Terms & conditions apply.