Enjoy absolute peace of mind as we are at your service 24 hours a day, 7 days a week, and just a mere call away with BMW Roadside Assistance. A service that is ready to assist you with the following services:


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  • Roadside Assistance Call Centre

    In the event of a vehicle breakdown, customer can call to Roadside Assistance Call Centre using BMW Toll Free Number 1800 88 8808 or by calling mobile care service in the connected drive option.

  • Help on the phone and on the spot

    The team of qualified customer contact specialists are always on standby 24 hours a day, 365 days a year to provide lifetime phone assistance and BMW Customer Service Vehicle for on-the-spot repair. 

  • Towing services

    If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the
    vehicle to the nearest BMW Authorised Dealership.
    Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.

  • Seamless Mobility: Mobility Service Solution, Replacement Vehicle and Hotel Accommodation

    a. Mobility Service Solution.

    The seamless mobility offer includes providing 24/7 call center and organisational support, on-site breakdown assistance by a qualified technician (If required) as well as facilitating alternative travel arrangement.


    b. Courtesy Car.

    BMW Authorised dealers will diagnose the breakdown vehicle at the soonest possible and on case to case consideration will arrange a courtesy car subject to the courtesy car availability and complexity of the vehicle repair.


    c. Hotel Accommodation.

    In case where a vehicle breakdown occur at a distance of more than 200km from customer’s residential address, customer is entitle for an overnight stay in a nearby hotel and can claim back the hotel expenses at BMW Authorised where his/her car has been sent for repair.    

  • Repatriation*

    In the event a breakdown occurs abroad and if the car cannot be repaired on-site and the customer requires to be somewhere urgently, repatriation service will be offered if customer’s vehicle needs to be returned 200km away from his registered address and no cost to customer.



1 800 88 8808


1 800 88 8808

With you through the good times and bad times. A service that assures you we will always be there to assist you every step of the way should an unfortunate incident occur. The BMW Accident Hotline service comprises of:


  • Transportation of your car to a BMW Authorised Service Centre**
  • Organising onward travels**:

> Car Rental
> Hotel accommodation
> Taxi services

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Call us whenever you are in need for assistance.

BMW Accident Hotline : 1 800 88 8808

International : +603 2282 8039

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  • 1. Stop the car.

    Remain calm so that you can help those around you and ensure your own safety. If possible, stay at the side strip of the street or highway.

  • 2. Warn other motorists.

    Put on your hazard warning lights and set up your emergency warning triangle to warn other motorists.

  • 3. Help those injured.

    To the best of your knowledge and abilities, administer aid to those injured and move them to safety.

  • 4. Report the accident.

    In the event of a personal injury, material damage, death or at the request of any of the parties involved, notify the police within 24 hours.

  • 5. Call BMW Accident Hotline.

    Our assistance team will make the necessary arrangements to get you back on your way as soon as possible. Details of the tow trucks to be dispatched will also be provided.

  • 6. Unblock the road and secure all traces of the accident.

    At the event of an accident, evaluate the situation and make the safest attempt in keeping the roads clear.

*Applicable for vehicles registered on or after the 1st January 2017.

**Charges may apply and to be borne by customers.


Terms and conditions.

1. BMW Roadside Assistance & Accident Hotline is a service provided by AWP Services Sdn Bhd, formally known as Mondial Assistance Services, which is a 24-hour call centre to assist BMW owners/drivers in situations of breakdowns or accidents.

2. The customer shall pay all applicable charges for services which are not within the coverage of BMW Roadside Assistance.

3. BMW Roadside Assistance & Accident Hotline is a service provided within Malaysia, Singapore, Thailand and Brunei.

4. BMW and its service provider shall not be responsible:

  • If the vehicle is or has been modified for participation in rally, racing, speed or duration tests or modified against government regulations.
  • For service provision outside the territorial limits stated.
  • Any criminal act or offence by the Insured/driver and/or passengers of the vehicle for any unlawful or illegal purpose.
  • For loss or damage to any property carried in or on the vehicle.
  • For loss or damage directly or indirectly occasioned by or happening or in consequences of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot, or civil commotion or sabotage or any other events (whether falling into the same genus, species, class or category as the foregoing or not) beyond the control of the driver or the person operating or having control of the Vehicle at the time of the accident.
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