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2020
2020.08.05
BMW GROUP MALAYSIA INTRODUCES DOOR-TO-DOOR SERVICE IN THE NEW NORMAL.
Premium automaker enhances premium ownership experience with contactless Door-to-Door service for BMW and MINI customers in partnership with Allianz Worldwide Partners.
Kuala Lumpur, 5th August 2020 – BMW Group Malaysia today introduced its latest solution for contactless customer service with the new Door-to-Door service – in collaboration with Allianz Worldwide Partners, to further enhance the BMW premium ownership experience.
“The Door-to-Door service was a natural progression for us in providing exceptional customer service. The new service will not only minimise contact between customers and BMW dealers in the new normal, but also improve on convenience by integrating our premium services into the customer’s daily routine. By being one step ahead, we are able to continuously provide the best in class ownership experience for all our customers and also maximise the efficiency of our dealers,” said Harald Hoelzl, Managing Director of BMW Group Malaysia.
BMW and MINI customers nationwide are now able to request for and receive vehicle service from their preferred dealer without leaving the comfort of their home. A BMW service provider will be assigned to collect the BMW or MINI vehicle from the customer’s doorstep and transport the vehicle to the chosen dealership for service. Once the service is completed, the vehicle will also be returned to the customer at their preferred location.
Additionally, the Door-to-Door service allows customers to arrange for doorstep delivery of their new BMW or MINI vehicle directly from their preferred dealership. The new vehicle will be specially delivered via a flatbed– depending on the location and customer’s preference.
The partnership with Allianz Worldwide Partners for the Door-to-Door service easily ensures peace-of-mind for BMW and MINI customers; thanks to their extensive network coverage across Malaysia, efficient lead times, as well as strict enforcement of Covid-19 safety measures to ensure both the customer and service provider are well-protected.
To learn more about the new Door-to-Door service, visit https://bit.ly/bmw-door-to-door-delivery-service. Customers may also contact their preferred dealership directly for more information.
The BMW Group
With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises 31 production and assembly facilities in 15 countries; the company has a global sales network in more than 140 countries.
In 2019, the BMW Group sold over 2.5 million passenger vehicles and more than 175,000 motorcycles worldwide. The profit before tax in the financial year 2019 was € 7.118 billion on revenues amounting to € 104.210 billion. As of 31 December 2019, the BMW Group had a workforce of 126,016 employees.
The success of the BMW Group has always been based on long-term thinking and responsible action. The company has therefore established ecological and social sustainability throughout the value chain, comprehensive product responsibility and a clear commitment to conserving resources as an integral part of its strategy.
About BMW Malaysia Sdn. Bhd.
BMW Group Malaysia is the representative of Bayerische Motoren Werke (BMW) AG in Malaysia with activities that cover the wholesale of BMW, MINI and BMW Motorrad vehicles, spare parts and accessories as well as the overall planning of sales, marketing, after-sales, and other related activities in Malaysia. The organisation’s presence in the country includes its National Sales Centre (NSC) in Cyberjaya and BMW Assemby Facilities at the Kulim Hi-Tech Park, Kedah which supports the Malaysian region as well as the BMW Group Data Centre (GDC), BMW Group Regional Training Centre (RTC) in Cyberjaya and BMW Group Parts Distribution Centre (PDC) at the Free Industrial Zone of the Senai International Airport in Senai, Johor which supports 22 markets in the Asia-Pacific region. BMW dealership network covers 39 outlets in various cities in Malaysia.
Issued by:
BMW Malaysia Sdn Bhd
Sashi Ambihaipahan
Head of Corporate Communications, Malaysia
Telephone: (+601) 2381 7182, Fax: (+603) 8887 3801
Email: sashi.ambihaipahan@bmw.com.my
Media Website: www.press.bmwgroup.com
Chongreena Cirikwong
Corporate Communications Executive, Malaysia
Telephone: (+603) 8887 3865, Fax: (+603) 8887 3801
Email: chong.reena@bmw.com.my
Media Website: www.press.bmwgroup.com
The BMW Group
With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises 31 production and assembly facilities in 15 countries; the company has a global sales network in more than 140 countries.
In 2019, the BMW Group sold over 2.5 million passenger vehicles and more than 175,000 motorcycles worldwide. The profit before tax in the financial year 2019 was € 7.118 billion on revenues amounting to € 104.210 billion. As of 31 December 2019, the BMW Group had a workforce of 126,016 employees.
The success of the BMW Group has always been based on long-term thinking and responsible action. The company has therefore established ecological and social sustainability throughout the value chain, comprehensive product responsibility and a clear commitment to conserving resources as an integral part of its strategy.